I mentioned in my last blog that I emailed the cinema chain responsible for showing a subtitled Slumdog Millionaire in Fulham… with no subtitles for the first five minutes to complain.
The cinema emailed back to apologise and say it took “customer care” seriously. It sent another email later to say this was being investigated internally by the cinema management.
They did also offer me two free cinema tickets as means of apology. Which is nice. I resisted the temptation to take a cheap shot at the lack of cinema showings at reasonable times, meaning that it would probably be a while before I could use the tickets.
Overall: the replies were sufficiently contrite and sounded as if it was being taken reasonably seriously. Sadly, I suspect it won’t be the last time a similiar experience happens…