Today, I am mostly experiencing deja vu. This is because the BBC news online have put up another online video news story about a deaf child… without subtitles or a transcript.
Like last time when this happened, I am quietly outraged. This is a story about deafness – apparently about hearing dogs for the deaf – and yet as a deaf adult I have no idea what points are being made. I have no way of responding and am disempowered on a matter which personally affects me. I suspect the same is true for the deaf child featured in the news story.
What makes it worse is that the Guardian have shown that it IS possible to have subtitled online video news stories. So if the BBC were pretending before that the technology isn’t available, their cover is blown.
I’m also miffed by the assurances that I received last time that the BBC news online team would work to make sure all the relevant staff were aware of this issue. Doesn’t seem to have worked. It’s not exactly rocket science anyway. If you’re doing a story about deafness, make sure deaf people can access it. Doh.
I have emailed them again to complain so we’ll see what they say. If you’re as outraged as I am, you can complain at: firstname.lastname@example.org