Update on Phonak Naida hearing aids

Earlier in the week, one of my colleagues at NDCS met up with some Phonak hearing-aid makers to discuss some of the ongoing problems experienced with their Naida hearing aids. A lot of people, myself included, have had teething problems with it. Happily, mine have now resolved themselves and I can now really tell the improvement with the new hearing aids. But, worringly, children seem to be having particular problems with this hearing aid. Some audiologists have stopped giving out the hearing aid to very young children, because the child may not be able to communicate that their hearing aid is playing up.

Phonak have been looking into it and apparently, if I’ve understood the science, there is a theory is that a particular type of hearing aid battery which is being used in some areas, can potentially cause a spike in the voltage which dupes the hearing aid in thinking there is no power left, and shutting itself down. The problem may not actually be restricted to children; it’s just that adults simply turn their hearing aid on and off again and think nothing of it. There are a range of other theories and Phonak scientists in Switzerland have been busy in labs have been trying to get to the bottom of it.

NDCS has been asked to ask parents to stay on alert for any problems and feed back to their audiologist. Feel free to leave a comment on this page also to share your experiences. The more information they have about the problem, the quicker a solution can be found. Encouragingly, the feedback on the Naida hearing aids is still overwhelmingly positive and parents are still chosing to go for the Naida option.

Finally, an apology – a blog was published on this topic earlier in error. If you can still read it, please ignore and send me a whip for me to do mea culpas with.


2 thoughts on “Update on Phonak Naida hearing aids

  1. Thanks for the interesting update, Ian.
    Am sufficently encouraged by progress on Naida recently that will go get an appointment at adult audiology to try this out!
    It’s good also that Phonak are starting to get to the bottom of what may be causing the problem. It must be hard for scientists and engineers to stay on top of all the variables that might cause technological dysfunctions (witness Eurostar failures this week) but so long as there are company systems in place to evaluate the problems and diagnose and the internal political will to act quickly on consumer complaints then these things even themselves out over the long term.

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